Support Desk
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Activity overview
Latest activity by Support Desk-
Support Desk created an article,
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Support Desk created an article,
Is your company affiliated with the company that gave me this certificate?
No, we are not affiliated, partners or connected with the company that gave you our certificate. It's important that you understand who we are and what we do. We provide discounted travel certifica...
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Support Desk created an article,
I was told this was a FREE trip!
Printed on every certificate is "Do not rely upon representations other than what is printed on this certificate or the reservation request form". The statement is printed on the certificates to in...
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Support Desk created an article,
Can I use this offer for a Special Occasion, like my wedding?
Our products are not intended for spontaneous travel or special occasions. Since you are required to give the travel agency three different travel dates and multiple destinations in most cases we d...
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Support Desk created an article,
I see that you do not allow travel 7 days before and after a holiday travel. What holidays should we stay away from when selecting travel dates?
Please avoid making plans 7 days before or after a holiday. The major holidays we recognize are as follows: New Years, Martin Luther King Jr Day, Presidents Day, Memorial Day, 4th of July, Labor Da...
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Support Desk created an article,
What does promotional inventory mean?
We make these great programs possible by connecting our customers with travel inventory that we get from our suppliers when they need our help to fill their unsold rooms, airline seats or cruise ca...
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Support Desk created an article,
Can extend my trip, add on extra guests or upgrade my vacation?
Yes you can, please discuss this directly with the travel agent over the phone.
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Support Desk created an article,
Can I travel before the required 30 day reservation notice?
Yes, if available and for additional surcharge.
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Support Desk created an article,
How long do I have to take the trip?
Travel must be completed within 24 months of activating your certificate.
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Support Desk created an article,
Can I use 2 vacation certificates back to back for additional discounted nights?
No. Only one certificate can be activated per household every 24 months.